Privacy Policy

Last updated: 2025

Thank you for visiting cravenbespoke.com. We treat the personal data of our clients and visitors with great care and consideration.

1. Introduction

This privacy policy explains the types of personal data that we may collect and process about you when you visit our website, including any data you may provide through this website. It also explains how we store and handle that data, when and why we share your data with third-party service providers, and how the law protects you.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This site is protected against spam abuse by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

When we refer to ‘our website’ we principally mean our main company website cravenbespoke.com. Craven Bespoke Carpentry Limited is the controller and responsible for your personal data (collectively referred to as, the ‘company’, ‘we’, ‘us’ and ‘our’ in this privacy policy).

Our full details are:

• Full name of legal entity: Craven Bespoke Carpentry Limited

• Email address: info@cravenbespoke.com

• Postal address: Thames-Side Studios, Harrington Way, Warspite Rd, London SE18 5NR

• Company number: 16688585

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. Personal Information

Personal data, or personal information, means any information about an individual from which that person can be identified.

When you visit our website or contact us, we may collect, use, store and transfer the following types of personal data:

• Identity Data: name, title

• Contact Data: email address, phone number, postal address

• Technical Data: IP address, browser type, operating system, and other technology on the devices you use to access this website

• Usage Data: information about how you use our website

• Communications Data: your preferences in receiving communications from us

We do not collect any special categories of personal data (such as race, religion, political beliefs, health, or biometric data).

3. When Do We Collect Personal Data?

We collect personal data when you:

• Contact us with an enquiry or request a quote

• Communicate with us via phone, email, or through our website forms

• Visit our website (through analytics and cookies)

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data to:

• Respond to your enquiries and provide quotes

• Manage and deliver projects and services

• Notify you about changes to our terms or policies

• Improve our website and services

• Comply with legal and regulatory obligations

5. Marketing

We may contact you with information about our services if you have made an enquiry or used our services in the past. You can opt out of these communications at any time by contacting us.

6. Sharing Your Information

We only share your personal data when necessary to:

• Work with trusted suppliers or subcontractors to deliver your project

• Comply with legal obligations

We do not sell or share your personal data with third parties for marketing purposes.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. Access to your data is limited to employees, contractors and other third parties who need it for business purposes.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements.

9. Your Legal Rights

You have the right to:

• Request access to your personal data

• Request correction of your personal data

• Request erasure of your data (in certain circumstances)

• Object to processing where we rely on legitimate interests

• Request restriction of processing

• Request transfer of your data

• Withdraw consent at any time

To exercise any of these rights, please contact us at info@cravenbespoke.com.

10. Cookies

Our website uses cookies to improve user experience and analyse traffic. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

11. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us:

Craven Bespoke Carpentry Limited
Thames-Side Studios, Harrington Way, Warspite Rd, London SE18 5NR
Email: info@cravenbespoke.com
Phone: +44 (0)7957 466884